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Frequently asked questions

Short answers about Premium, App Store billing, and how to get your receipt.

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Send us a question right here — no account needed. If you are signed in to the app, Settings → Help center reaches the same inbox.

Who processes Premium payments?

On iOS, Premium is purchased through the App Store (In-App Purchase). Apple processes payment — PockIQ never sees your card number.

How do I get a receipt / invoice for Premium?

Apple emails a receipt to your Apple ID after each purchase or renewal. You can also check: iPhone Settings → [Apple ID] → Media & Purchases → Purchase History. In the app, open Manage Subscription to see your active plan.

Do you issue VAT / company tax invoices?

No. App Store charges are collected by Apple, so the standard proof of payment is Apple’s receipt — not a VAT invoice from PockIQ. If your company needs a formal tax invoice, check with accounting about App Store documentation, or wait for web billing (Stripe) later.

How do I cancel or manage Premium?

On iPhone: Settings → [Apple ID] → Subscriptions, or in the app open the paywall / Premium settings → Manage subscription. Canceling with Apple stops renewal after the current period.

When should I use Restore purchases?

If you already bought Premium on another device or Apple ID, or after reinstalling the app. Use Restore on the paywall — sign in with the same Apple ID you used to purchase.

Can I buy Premium on the web?

At launch, Premium is iOS App Store only. The web app stays on the free tier. Web billing (Stripe) is on the post-G6 roadmap.

Related

FAQ — PockIQ